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What to Check for When Appointing a Window Installer

(3 min read)

Quick FAQs

Is a cheaper window installer better?

No – product, service and certification are as important as, if not more important than, cost.

Should I get more than one quote for a window installation?

Yes, absolutely – it’s recommended that you get at least three quotes for comparison.

Should my window installer be FENSA registered?

Yes! Using a FENSA registered installer ensures compliance with building regulations.

Installing new windows is a substantial investment for any homeowner. The success of this project relies heavily on choosing the right window installer. You want someone you can rely on, with excellent knowledge, experience and expertise, who also offers outstanding customer service.

Here are some key points to consider when appointing a window installer to ensure a seamless and satisfactory experience.

Seek window installer recommendations from trusted sources

Family and friends who have firsthand experience with window installers can provide invaluable insights. Inquire about their satisfaction with the service, the installer’s professionalism, and most importantly, whether they received a FENSA certificate.

This certification guarantees compliance with building regulations and provides peace of mind regarding installation standards.

Check customer feedback, reviews and past installations

It’s essential to dig deeper into the installer’s background by looking at their previous customer’s feedback. This step allows you to gain a clearer understanding of the installer’s reliability and workmanship.

Have a look at some case studies of previous installations, making sure there are a lot of past projects you can reference to. Ask for references from past clients or check online reviews. This provides insights into the installer’s reputation, reliability, and the quality of their work.

Obtain multiple installation quotes for comparison

Requesting quotes from at least three different installers is the best approach. However, it’s not just about comparing prices; ensure you’re comparing like-for-like services. Some quotes may seem lower initially but might lack essential components or use less premium materials.

Assess the quotes thoroughly to understand the scope of work, materials used, and any additional services offered. When comparing quotes, speak to each installer and reference the quotes you have received, ensuring you are receiving not only value for money but also excellent service and product.

Consider value over cost for your window installation

Opting for the cheapest quote isn’t always the best decision. Quality installation involves skilled labour and high-quality materials, which might not be reflected in the lowest price.

Reputable contractors are often in demand and may charge a bit more, but their expertise and commitment to quality workmanship can save you from potential future expenses due to poor installation.

Check your installer’s professional credentials and certifications

Look for window installers who hold relevant certifications and memberships in trade associations. Certifications like FENSA and memberships in industry bodies signify adherence to industry standards and a commitment to professionalism.

Review Installation contracts thoroughly

Before finalising any agreement, carefully review the contract. Ensure that all aspects of the installation, including payment terms, warranties, and any additional services, are clearly outlined and agreed upon.

This also offers you an opportunity to ensure your quote matches your contract as in most circumstances the contract is the final agreement, and the quote becomes invalid.

Seek an window installer that offers warranty and guarantees

Inquire about the warranty or guarantees provided by the installer. A reputable installer should stand behind their work and offer assurances on both the installation and the windows themselves.

Look for good communication, transparency and customer service

Effective communication is key to a successful window installation project. Choose an installer who maintains open lines of communication, promptly addresses concerns, and keeps you informed throughout the process. They should be transparent about costs, timelines, and any potential challenges.

A contractor with excellent customer service enhances the overall experience.

Ready to appoint your window installer?

In conclusion, appointing a window installer involves thorough research and consideration. Prioritise quality, reliability, and professionalism over cost alone.

By seeking recommendations, verifying reviews, comparing quotes, and ensuring proper certifications, you can make an informed decision that leads to a successful window installation project.

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Kate Hulbert
Kate Hulbert
Was looking for a new front door, to replace our tragically 80's monstrosity. The Three Counties website was great as i could see and design the door i wanted and then get a quote for it. The sales team was really quick to respond, and not at all pushy. A survey was easily arranged, to confirm sizes etc and the installer turned up precisely on time, was super friendly, efficient, neat and very tidy. Whole process took about 4 weeks, beginning to end, and I now have the door of my dreams! The only downside is my neighbors keep pestering me for details of who did the job. No hesitation in recommending Three Counties.
Nikki Wade
Nikki Wade
I'm very happy with my new conservatory - Mark and David did a brilliant job of the build and resolved any issues I had to make sure everything was finished to a really high standard.
Dominic Blood
Dominic Blood
This is the second time I have used Three Counties , a few years later and in a different house this time. It’s great to see the quality of the windows and workmanship have remained 5*. A stress free installation from start to finish, all windows installed have transformed how our 70s style house looks and now no worries of mould as a result of the old timber framed windows. The Installers who completed our job were amazing, and I mean amazing! Hard working, extremely skilful at their trade, polite and very tidy. Each day when they left they hovered up and left the place in the best condition they could. The whole process from the initial quote , measurements and dealing with the office team before and after the installation has been a true pleasure , if only all businesses were as efficient as this. Highly recommended for anyone considering new windows or any other products they provide and I won’t hesitate to use them again. Thank you Three counties!
Kim Stevens
Kim Stevens
I shopped around and three counties came in at the most reasonably priced, and I used the buy now pay later option. Really happy with my new door and window, which were both fitted in one afternoon. The customer service was very good throughout and everything went smoothly.
I had some windows fitted a few years ago and have recently had a problem with one of the locking mechanism failing. I called 3 Counties, who had a base call out charge, where a lovely lady took my details, refered to my file and we agreed a date when the fitter would come out and inspect the issue. Paul arrived bang on time and was very helpful. He checked the window, confirmsd the issue and promptly fixed it there and then with a replacement part he had on board his van. He was polite and knowledgable. Very efficient. Thank you 3 Counties.
samie dowling
samie dowling
I had new windows fitted and they look amazing, make such a difference. House is much warmer and soundproof! Staff were very professional, done the job so quickly and cleaned up after. Would definitely recommend.
Ywain Martin
Ywain Martin
Excellent service throughout the process. Very happy
Victoria Stone
Victoria Stone
Very happy with our new windows. Fitters were respectful and tidy. From start to finish. Thanks again.
Tom 888
Tom 888
Paul fitted my secondary glazing and was incredibly helpful and professional. Could not have asked for a better service. Only took 1.5 hours as well. Wait time was a little long for fitting but I guess this is due to demand. Highly recommend. Tom