1. Definitions

In these conditions “the Company” means the incorporated company or unincorporated association named overleaf, “the customer” or “you” means the person or persons or Company to whom this document is addressed and whose details are set out overleaf. The “Works” means the work, goods and services which the Company has agreed to provide to you subject to these terms and conditions, brief details of which, subject to any agreed variations or additions, are set out overleaf and shall include any such agreed variations, additions or remedials. The “premises’ means the address overleaf unless otherwise agreed. The “contract price” means the price for the Works set out overleaf, subject to any variations provided for by these terms and conditions.

2. Conditions

The contract between the Company and the customer is subject to these terms and conditions. These terms and conditions may only be varied by an agreement in writing separately made and approved and signed by you and by a director, partner or proprietor of the Company. No other persons have any authority to bind the Company. No employee, servant, agent or director of the Company has any power or authority to vary these conditions orally. The Company has agreed to carry out the following Works for you, subject to these terms and conditions.
2.1 The customer has the right to cancel the contract within 7 days of the signed contract date.

3. Work Content

3.1 The Works at the address set out overleaf shall consist of:

For Conservatory Installation (if appropriate):

c.i. the preparation of abase (“the basework”) for the conservatory unit you require, brief details of which are set out overleaf and which may alter depending on “final survey” and any resulting agreed variations.

c.ii. the subsequent construction of the conservatory unit as described overleaf.

c.iii. the removal of spoil, waste, unused and other construction materials and equipment after completion of the Works.

For Windows/Doors and other installations (if appropriate):

w.i. the removal of presently installed window(s), door(s) and, if agreed, the removal of roofline and other products, as set out overleaf.

w.ii. if agreed, the formation of door and window openings as set out overleaf.

w.iii. the preparation for and installation of the window(s), door(s) and, if agreed, the roofline products as described and set out overleaf.

w.iv. the removal of spoil, waste, unused and other construction materials and equipment after completion of the Works.

3.2 Any additional work (for example and not limited to the replacement of existing fascias, soffit boards, guttering, downspouts and windows) must be agreed in writing and approved by both parties and shall be subject to these conditions.

3.3 The Company is not required to decorate or redecorate any room in your house following completion of the Works described in this contract and will not be responsible for such provided the work has been executed in a competent, workman-like fashion.

3.4 If there is any dispute about the requirement for additional work or whether such work constitutes additional work or about the application of clause 3.3 above the Ombudsman shall have an unfettered discretion to determine such issues including but not limited to the right to award compensation.

3.5 This contract is subject to a detailed site survey by our surveyor.

4. Planning Permission/Restrictive Covenants

Where applicable the Company might, without any liability on its part, offer an informal opinion, to the best of its ability, but is not able to give the customer expert advice in respect of legal matters such as the need for planning permission, the effect of planning conditions or other regulatory constraints, etc, which might affect the premises or the proposed Works. Please note that the Company is not and does not employ chartered surveyors, engineers or architects and does not have detailed knowledge of local by-laws which may apply to or affect the carrying out of the Works. It is entirely the responsibility of the customer to check before entering into this contract whether any approvals, plan submissions, freeholders, head lessee’s or mortgagees’ consents may be required or whether there are restrictive covenants that may affect the premises and the Works. The Company cannot be responsible for any delay, disruption, claim, expense or other consequence caused by the customer’s failure to obtain appropriate planning permission or other such approvals and consents or by breach of a restrictive covenant or lease obligation.

5. Insurers

It is the customer’s responsibility to notify the customer’s household buildings or contents insurers, should such be required, of any changes to the property brought about by the Works and in so far as the same is insurable to ensure appropriate insurance cover is effected. The customer is strongly recommended to check the insurance policy, schedule and terms and conditions to see if such notification is required and if there is any doubt the customer should notify the insurers in writing of the proposed Works before such Works commence.

6. Payment Terms

6.1 The quotations and estimates given by the Company to you may be expressed to be either exclusive or inclusive of Value Added Tax, which will be charged at the rate applicable at the relevant tax point in any event.

6.2 When installing a conservatory for you the Company may deliver an invoice to the customer for an agreed proportion of the total contract price at any time after the commencement of the Works, which invoice shall be payable by the customer immediately upon completion by the Company of the basework.

6.3 The Company may refuse to carry out any further work for the customer until any invoice sent out in accordance with clause

6.2 above has been paid in full.

6.4 The Company is entitled to charge the customer interest on any unpaid invoice at the rate of 5% above the Bank of England base rate from time to time, accruing daily, from the date payment becomes due.

6.5 100% payment is due on installation. If we are unable to complete due to some outstanding items, the customer has the right to retain 5% of the contract value, or a sum proportionate to the works outstanding.

7. Price, Specification, Survey and Execution of the Works

7.1 The contract price and the details of the Works set out overleaf have been determined by an external survey only. When installing a Conservatory in order to maintain our high standards of quality, the Company will arrange for a “Final Survey” to take place, in which an authorised employee of the Company will visit the customer’s address and make a thorough assessment of the proposed Works. It is important that the customer is present whilst this final survey is carried out. It may be that as a result of this “Final Survey”, the Company recommends variations to the Works set out overleaf and/or to the price set out overleaf, such as the requirement for lintels or additional support for bay windows. The customer will be invited to agree to any such proposed variation and in the event that such variation is in the opinion of the Company unreasonably refused by the customer, then the contract shall, at the Company’s election be terminated and (save as provided by law) neither party shall have any further liability to the other save that any deposit paid by the customer shall not be recoverable.

7.2 In order to carry out the Works and the final survey, the Company requires full access to the premises at all reasonable times. The Company shall not be responsible for any financial loss howsoever incurred by the customer if he or she takes any time off work to allow the Company access to the premises or to be present during the arranging or carrying out of the Works or the final survey save as ordered by the Ombudsman.

7.3 The Company will complete the Works within a reasonable time, although the customer should be aware that the time required may be subject to delays caused by bad weather, staff illness or injury, by difficulties in obtaining products from third parties, by structural difficulties or by difficulties caused by any existing defects in the premises or any additional work required as a result of the final surveyor revealed during the execution of the Works.

7.4 The Company is not expert in structural surveying. The Works set out and the contract price are agreed on the basis of the Company not encountering any structural difficulties during the course of the work. Structural difficulties shall include but not be limited to the discovery of gas, water, sewerage or electricity mains or inherent subsidence or existing defects in the Premises such as and not limited to the existence of rot, woodworm or wasps nests. The Company reserves the right to vary the Contract Price in the event that structural difficulties are encountered in the course of the work. The Company cannot be held liable for any delay occasioned by such unforeseen structural difficulties coming to light during the work and shall not be obliged to correct and/or overcome the structural difficulties, including but not limited to the requirement for lintels to be installed.

7.5 If unforeseen structural difficulties or defects in the Premises come to light during the work and they are such that they would, in the opinion of the Company, prevent completion of the Works then the Company shall be entitled not to undertake any further work other than to secure the premises against entry and restore them to a weathertight condition. Further, In addition to any other rights, the Company shall be entitled to the following:(i) payment of the price of all parts and materials ordered or acquired by the customer which have been manufactured by the Company or it’s suppliers; and (ii) a fair price for all work undertaken pursuant to the Contract.

7.6 All alterations or variations to the contract must be confirmed in writing by you and are accepted by the Company only subject to these terms and conditions and, where applicable, to your accepting that any such variations or alterations so accepted may result in extra charges being made to the customer. In the event that alterations or variations cannot be agreed either party shall be entitled to bring this agreement to an end without any further liability to each other save that the customer must pay any outstanding sums due to the Company at the time the contract is brought to any end howsoever caused.

7.7 All materials and products supplied under this contract are purpose made for the customer’s particular requirements and the customer must acknowledge that such materials and products cannot be readily re-sold by the Company to anyone else.

7.8 It is the customer’s responsibility to make sure that any conservatory installed is adequately ventilated at all times in accordance with the Building Regulations and/or any other statutory requirement(s) current at the date and during the currency of this contract. It is important that the customer heats the conservatory like any other room in the house.

7.9 The Company will use reasonable endeavours to obtain brick, stone or other materials, including brass, (as appropriate) which reasonably match the existing brickwork, stonework or other materials of the customer’s house. However, in the event that the Company cannot obtain the precise materials requested by the customer, the Company reserves the right to offer to the customer alternative materials under this contract without variation to price and the customer shall not unreasonably refuse to accept these alternative materials. The Company will not be held liable in the event that materials supplied by the Company fail exactly to match the customer’s existing brickwork, stonework or other materials where the failure is due only to minor alterations in size, colour, shape, texture or quality.

(i) Three Counties will not accept responsibility for alarms, please ensure that alarms/ cables/phone lines are removed from the windows and doors that are due to be replaced.

(ii) Three Counties will not accept responsibility of blinds/curtains, these should be removed prior to installation.

8. Completion of the Works

The Company shall be entitled to issue an invoice to the customer in respect of all sums outstanding to the Company at any time after the completion of the main conservatory structure (not including internal finishings), or windows/ doors which invoice shall become due and payable in full immediately upon completion of the Works, notwithstanding that items of a minor or trivial nature may require attention, that window/door furniture may remain to be delivered or fixed or that other items such as replacement fascia and soffit boards, guttering and downspouts may remain to be completed. The Company shall provide the customer and the customer may provide the Company with a list of any items to be completed and the Company shall use its best endeavours to complete the items on the list within 28 days of handing the list to the customer or vice versa. In the case of items not manufactured by the Company, the Company shall use reasonable endeavours to obtain these items as soon as possible but cannot guarantee that they will be supplied within 28 days of completion of the Works.

9. Minimum Guarantee

Once all sums due and owing to the Company have been paid by the customer, the customer shall take the benefit of the following minimum guarantee:

9.1 The Company shall, free of charge, either repair and/or at its option replace any defective profile, polycarbonate, glass, hinges, handles, locks or doors where defects have appeared and are not the result of misuse-use or damage caused by the customer or normal wear and tear for periods as follows: Aluminium and uPVC extrusions and vacuum formed panels are guaranteed not to discolour or degenerate for a period of 10 years after installation.

Sealed Double Glazed units are guaranteed not to form condensation within the cavity for a period of 5years after installation.

All mechanical parts such as locks, hinges, handles, etc., are guaranteed not to malfunction during normal use for a period of two years after installation.

In addition in the case of profile, polycarbonate, doors and glass the customer will receive the benefit of any additional guarantee granted by the original supplier provided that notice is given in accordance with this guarantee.

This guarantee is given provided that: (i) notice in writing of the defects complained of is given to the Company immediately upon their appearance; and (ii) such defects have arisen solely as a result of faulty design, workmanship or materials; and (iii) any defective fixtures, fittings, components or materials replaced by the Company may be taken away and retained by the Company at its discretion.

9.2 Alternatively, and where it is more reasonable to do so, the Company shall be entitled to refund the price of the defective materials.

9.3 The remedies contained in this guarantee are in addition to any warranties, indemnities, remedies or other rights provided by law and/or statute, for the benefit of the customer.

9.4 A charge may be made for all additional work not covered by the above guarantee or not resulting from a fault of the Company for example and not limited to work relating to locks damaged by misuse, the unblocking of gutters and downspouts and the replacement of lost or broken keys.

9.5 This guarantee is Insurance Backed by GGFi Insurance Guarantee Providers.

9.6 This guarantee is conditional on the Works being adequately and properly maintained and does not cover any physical damage caused by misuse, impact, abrasion, or cleaning with an unsuitable or non-proprietary chemical.

10. To Be Noted

10.1 Although double-glazed units normally reduce condensation on glass, the extent to which condensation is reduced varies from property to property according to environmental conditions and the Company cannot therefore warrant that double-glazed units will definitely reduce condensation. Non-conservatory windows shall be white as standard, unless otherwise agreed in writing.

10.2 All glass supplied by the Company to the Customer will of course be of satisfactory quality but due to the nature of the manufacturing process, the Company cannot accept liability for minor blemishes and imperfections which are inherent in the manufacturing process. The Company draws to the customer’s attention the fact that the glass used has a soft surface and reasonable care should therefore be taken when cleaning it so as to avoid damaging it.

10.3 Whilst the Company has taken all reasonable steps to ensure that any lead products supplied under the contract are in satisfactory condition, the Company cannot warrant that lead products will not tarnish as lead will, by its nature, tarnish when exposed to the atmosphere.

10.4 Any window or door furniture fitted to conservatory doors and conservatory windows (other than locking mechanisms) supplied shall, unless agreed otherwise in writing, be made from such materials as the Company shall deem suitable. Whilst the Company will take all reasonable steps to ensure that the appearance of any brassware supplied by the Company is satisfactory, the Company cannot warrant such brassware against tarnishing as brassware by its nature will tarnish when exposed to the atmosphere.

10.5 The customer should be aware that minor settlement of the conservatory or the area surrounding it may take place and is normal. The Company cannot be responsible for any subsidence unconnected with any fault on its part.

10.6 Please make sure that any guttering installed under this contract is regularly cleaned and kept free of leaves and debris.

11. Damages

If the customer rescinds or terminates the contract where they are not legally entitled to do so or where the Company becomes entitled to terminate the Contract because of default on the part of the customer then, in addition to any other rights which the Company may have, the following shall be due to the Company as damages:11.1 The price of all parts and materials ordered by the customer which are unique to this contract and which have already been acquired by the Company from third parties; 11.2 A fair price for any work undertaken pursuant to the contract; and 11.3 A sum equal to the loss of profit on the contract.

12. Complaints Handling Procedure

To the extent to which details of the Company’s complaints handling procedure have not already been provided to the customer prior to or at the time of the contract, the Company will provide the same in writing as soon as is reasonably practicable upon request from the customer from time to time.

13. Consumer Code of Practice and Complaints

13.1 You agree to notify us and to give reasonable opportunity to remedy any complaint you may have. We will give you details of our complaints procedure. We support the GGF Consumer Code of Practice as promoted by the Glass and Glazing Federation (GGF) and undertake to work within the guidelines of this and any other GGF Code of Practice. A copy of the Consumer Code is carried by our representative and/or is available at our Head Office. In the case of any dispute arising we will provide details of the GGF’s Conciliation Scheme and The Glazing Arbitration Scheme (www.tgas.org.uk) administered by the Centre for Effective Dispute Resolution.

13.2 Where a matter referred for conciliation or mediation has not been resolved within one month or such later time as the parties may agree in writing either of the parties shall have the right to request that the matter(s) in dispute be resolved by arbitration and/or determined by the Ombudsman pursuant to the rules of The Quality Assurance Ombudsman Scheme, 1996, or any subsequent modification thereof.

13.3 Where the complainant party is a consumer as defined in the Unfair Terms in Consumer Contracts Regulations, 1999, and in the Arbitration Act, 1996, or any re-enactment or statutory modification of either, this clause shall only apply where the complainant, in writing, requests a resolution by conciliation, mediation or determination/arbitration after the arising of the dispute, difference or complaint or question.

13.4 In the event of any dispute arising during the course of or subsequent to completion of the contract the customer will not be entitled to withhold payment in excess of an amount representing the reasonable cost of the work required to rectify or replace any allegedly defective Works which are the subject of the dispute.

14. Interpretation

14.1 Each term or condition set out above shall be a separate part of the contract and failure of anyone condition to have any effect at law or to be unenforceable shall not render the contract and the remaining conditions unenforceable and the contract shall be construed as if such term or condition alone were struck out.

14.2 This contract shall be governed by English law and, save as to the dispute resolution process provided for herein, the Company and the customer shall submit to the exclusive jurisdiction of the English courts.

Paul Wallis
Paul Wallis
We recently decided to replace our front door, and could not be happier with the result! Thanks so much to Kate, for her time and understanding. Cannot say enough good things about the installation, and Cameron was tidy and efficient. It's been a pleasure to work with Three Counties recently, doors and windows. Many thanks!
Danielle Horsley
Danielle Horsley
Lovely looking door
Agatha W
Agatha W
Three Counties have been superb, their customer service is great and their workman were polite, cleaned up after themselves and the workmanship is excellent!! I am very pleased with their work and would happily recommend them.
Tom Winter
Tom Winter
Excellent service!! We had 21 windows and 3 doors installed and very happy with it all. The process from start to finish was stress free and Ron and Lee who installed the windows and doors were great. Would definitely recommend!
Phil Redhead
Phil Redhead
Just had my tatty old windows replaced by Three Counties, and it’s been a highly professional job from start to finish. Communication from the administration team was prompt and courteous at all times, and installation ended up being much quicker than advertised projections. Installation was without issue and the lads who did the work were amenable to my requirements and did an excellent job. Very happy with the entire process. Three Counties were recommended to me by friends and I can certainly now recommend them to others.
Mark Boyce
Mark Boyce
Bought two new windows and a new front door from Three Counties, was very impressed with the attitude of all staff, who were friendly and informative. Price was good, and installation completed without a hitch - very happy with the final product, and would definitely use again.
Paul Picknett
Paul Picknett
We have just had all our windows (18) replaced, french doors (20 and side panels (2) by Three Counties. We could not be more pleased with their workmanship and the finished product. They left the property incredibly clean after each day, and this despite the messy nature of ripping out old windows and frames. We were kept informed at each stage and a minor snagging issue was resolved promptly and efficiently after installation. A first class service. We would not hesitate to recommend Three Counties.
Anna Trevelyan
Anna Trevelyan
Three Counties have now installed several windows and doors on our house and they're always my go-to company. I used another before I discovered them and they let me down, but I absolutely cannot fault Three Counties. From the moment you contact them they're courteous and professional, and they keep in touch with timescales and installation times. Friendly installers too, who go above and beyond. You'd think all this great service would cost more but they beat other companies on price. Highly recommended and trusted, I'd never go anywhere else now.