What to Check for When Appointing a Window Installer

Installing new windows is a substantial investment for any homeowner. The success of this project relies heavily on choosing the right window installer. You want someone you can rely on, with excellent knowledge, experience and expertise, who also offers outstanding customer service.

Here are some key points to consider when appointing a window installer to ensure a seamless and satisfactory experience.

Seek window installer recommendations from trusted sources

Family and friends who have firsthand experience with window installers can provide invaluable insights. Inquire about their satisfaction with the service, the installer’s professionalism, and most importantly, whether they received a FENSA certificate.

This certification guarantees compliance with building regulations and provides peace of mind regarding installation standards.

Check customer feedback, reviews and past installations

It’s essential to dig deeper into the installer’s background by looking at their previous customer’s feedback. This step allows you to gain a clearer understanding of the installer’s reliability and workmanship.

Have a look at some case studies of previous installations, making sure there are a lot of past projects you can reference to. Ask for references from past clients or check online reviews. This provides insights into the installer’s reputation, reliability, and the quality of their work.

Obtain multiple installation quotes for comparison

Requesting quotes from at least three different installers is the best approach. However, it’s not just about comparing prices; ensure you’re comparing like-for-like services. Some quotes may seem lower initially but might lack essential components or use less premium materials.

Assess the quotes thoroughly to understand the scope of work, materials used, and any additional services offered. When comparing quotes, speak to each installer and reference the quotes you have received, ensuring you are receiving not only value for money but also excellent service and product.

Consider value over cost for your window installation

Opting for the cheapest quote isn’t always the best decision. Quality installation involves skilled labour and high-quality materials, which might not be reflected in the lowest price.

Reputable contractors are often in demand and may charge a bit more, but their expertise and commitment to quality workmanship can save you from potential future expenses due to poor installation.

Check your installer’s professional credentials and certifications

Look for window installers who hold relevant certifications and memberships in trade associations. Certifications like FENSA and memberships in industry bodies signify adherence to industry standards and a commitment to professionalism.

Review Installation contracts thoroughly

Before finalising any agreement, carefully review the contract. Ensure that all aspects of the installation, including payment terms, warranties, and any additional services, are clearly outlined and agreed upon.

This also offers you an opportunity to ensure your quote matches your contract as in most circumstances the contract is the final agreement, and the quote becomes invalid.

Seek an window installer that offers warranty and guarantees

Inquire about the warranty or guarantees provided by the installer. A reputable installer should stand behind their work and offer assurances on both the installation and the windows themselves.

Look for good communication, transparency and customer service

Effective communication is key to a successful window installation project. Choose an installer who maintains open lines of communication, promptly addresses concerns, and keeps you informed throughout the process. They should be transparent about costs, timelines, and any potential challenges.

A contractor with excellent customer service enhances the overall experience.