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What to Do About Common Problems With Double Glazed Windows

(4 min read)

While double-glazed windows are incredibly durable, nothing is 100% fault-proof, and a problem may arise post-installation. However, there tend to be very easy solutions to the most common problems, some of which can be completed without the need to call out an engineer.

Difficulty opening

Occasionally, windows and doors may stick and become hard to open. This poses ventilation and security issues, not to mention the possible loss of an emergency escape route. This can be caused by a number of things.

Firstly, it could simply be because of a change in the weather. Warmer weather and the sun directly hitting the windows can cause the uPVC to expand, making less of a gap for the window to open through. While there isn’t necessarily a fix for this other than waiting for it to cool down later, this should only make the windows slightly stiff, and they will still open. If this continues past the hot weather and becomes a more frequent issue, it is worth contacting your window installer as there may be an underlying issue.

The mechanism may be stiff. This often can be resolved by oiling or tightening the mechanism, though this should only be done if you are confident in what you are doing. Overtightening, loosening or using the wrong products could lead to damage which may lead to a costly repair or replacement anyway.

Condensation

A small amount of condensation on your windows is usually fine; this tends to just be the outside temperature clashing with the inside temperature and will usually disappear within a few hours. This could also be due to a lack of ventilation, in which case opening a window should speed up the process of getting rid of the moisture. You can also have vents installed on older windows to increase ventilation. However, if there is a lot of condensation on the inside of the window, or even between the panes, this can indicate a bigger issue. This could mean that the seals are broken, or aren’t working as they should, and these seals can be replaced without having to replace the entire window. Though, if the seal isn’t the problem and the moisture continues, it may have been a waste of time and money to replace the part when a new window is needed. A proper investigation can rule this out.

Glass units can also be replaced on their own. You would keep your original window frames but gain brand new units which will have the right amount of gas needed between them for proper insulation. This also would need to be done if the units themselves are trapping moisture between the panes. This will normally come from a small hole between the panes, causing gas to leak and moisture to enter in, so this can’t simply be repaired without replacement.

Windows Catching

When opening your windows, they may feel like they are catching on the bottom of the frame. If this is a new installation, the windows may have settled slightly off, and a minor adjustment of the hinges should solve this issue.
If the issue is more severe, like the window cannot open or close without force or at all, then a bigger adjustment may be needed. This, again, could just be resolved by adjusting the hinges. However, there also may be some damage to the hinges, and they might need to be replaced. This is generally easy to do, and the wear can come from standard use, an underlying fault or they might not have been maintained properly.

Replacing the hinges, in this case, should solve the problem, but it may be more cost-effective to have the window replaced entirely, as a new window will come with a new warranty, and any faults with the hinges should be covered for a few years.

Discolouration

Older uPVC windows can succumb to discolouration. White windows may turn an off-white, yellowy tone, and coloured windows might fade. This usually takes a long time but can be accelerated if they are directly facing the sun or cleaned using the wrong cleaners.

The only way to rectify this is to replace the windows. While paints do exist for these issues, an already discoloured window provides a less than ideal base for the paint, and it will likely need topping up more frequently. Plus, discolouration usually indicates a window or door is older than 10 years, so it’s likely they are coming to the end of their lifespan anyway.

To prevent this in your windows, using the correct cleaners and avoiding anything harsh or abrasive will limit the amount of compromise to your uPVC. Obviously, discolouration doesn’t mean that your windows are no longer fit for use, but it can be unsightly and can indicate that they are older and need replacing soon anyway.

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David Bryant
David Bryant
2024-02-14
Very happy with our new door . The support team kept us up to date on everything and the guys on the installation team were early , friendly and professional. Great value all round
Kate Hulbert
Kate Hulbert
2024-02-10
Was looking for a new front door, to replace our tragically 80's monstrosity. The Three Counties website was great as i could see and design the door i wanted and then get a quote for it. The sales team was really quick to respond, and not at all pushy. A survey was easily arranged, to confirm sizes etc and the installer turned up precisely on time, was super friendly, efficient, neat and very tidy. Whole process took about 4 weeks, beginning to end, and I now have the door of my dreams! The only downside is my neighbors keep pestering me for details of who did the job. No hesitation in recommending Three Counties.
Nikki Wade
Nikki Wade
2024-02-09
I'm very happy with my new conservatory - Mark and David did a brilliant job of the build and resolved any issues I had to make sure everything was finished to a really high standard.
Dominic Blood
Dominic Blood
2024-02-09
This is the second time I have used Three Counties , a few years later and in a different house this time. It’s great to see the quality of the windows and workmanship have remained 5*. A stress free installation from start to finish, all windows installed have transformed how our 70s style house looks and now no worries of mould as a result of the old timber framed windows. The Installers who completed our job were amazing, and I mean amazing! Hard working, extremely skilful at their trade, polite and very tidy. Each day when they left they hovered up and left the place in the best condition they could. The whole process from the initial quote , measurements and dealing with the office team before and after the installation has been a true pleasure , if only all businesses were as efficient as this. Highly recommended for anyone considering new windows or any other products they provide and I won’t hesitate to use them again. Thank you Three counties!
Kim Stevens
Kim Stevens
2024-02-04
I shopped around and three counties came in at the most reasonably priced, and I used the buy now pay later option. Really happy with my new door and window, which were both fitted in one afternoon. The customer service was very good throughout and everything went smoothly.
Stuart
Stuart
2024-01-31
I had some windows fitted a few years ago and have recently had a problem with one of the locking mechanism failing. I called 3 Counties, who had a base call out charge, where a lovely lady took my details, refered to my file and we agreed a date when the fitter would come out and inspect the issue. Paul arrived bang on time and was very helpful. He checked the window, confirmsd the issue and promptly fixed it there and then with a replacement part he had on board his van. He was polite and knowledgable. Very efficient. Thank you 3 Counties.
samie dowling
samie dowling
2024-01-25
I had new windows fitted and they look amazing, make such a difference. House is much warmer and soundproof! Staff were very professional, done the job so quickly and cleaned up after. Would definitely recommend.
Ywain Martin
Ywain Martin
2024-01-23
Excellent service throughout the process. Very happy
Victoria Stone
Victoria Stone
2024-01-12
Very happy with our new windows. Fitters were respectful and tidy. From start to finish. Thanks again.