The Power of Customer Feedback - Three Counties Ltd 0%APR

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The Power of Customer Feedback

(3 min read)

Three Counties’ Customer Feedback

We are extremely proud of our multitude of reviews on Google, Checkatrade and Facebook. We are pleased to say we have over 50% more reviews on Checkatrade than any other local company in Surrey, Hampshire, and Berkshire, not just for double glazed windows and doors, but all companies.

From our level of communication and customer service through to the professional installations, our satisfied customers share their experiences with Three Counties across our reviewing platforms.

We aim to please our customer

Positive reviews from satisfied customers count for a lot! It means you know you’re in safe hands with Three Counties.

“The communication was spot on, timing impeccable and workmanship/respect for our home and ourselves was fantastic.”

Feedback like this lets potential customers know that they will be looked after throughout the entire process of ordering new windows.

“I absolutely cannot fault Three Counties. From the moment you contact them, they’re courteous and professional, and they keep in touch with timescales and installation times. Friendly installers, too, who go above and beyond. You’d think all this great service would cost more, but they beat other companies on price. Highly recommended and trusted, I’d never go anywhere else now.”

Our customers return with more glazing needs

Returning customers show trust and satisfaction in our product and service. We are delighted that so many customers return to Three Counties.

“Very happy with Three Counties. That’s the second time we have ordered services from this company, and both times it was flawless.”

“Very impressed with the attitude of all staff, who were friendly and informative. Price was good, and installation completed without a hitch – very happy with the final product, and would definitely use again.”

We’re regularly recommended

We are pleased to say we have a multitude of positive reviews to proudly share with new and returning customers.

“Three Counties were recommended to me by friends, and I can certainly now recommend them to others.”

We listen and improve

Although 95% of our reviews are positive, we do make mistakes that can result in negative feedback. We use this feedback to improve our services. For example, one customer left feedback stating,

“the windows were delivered with the wrong colour catches”.

This feedback allowed us to ensure that we check all our orders more thoroughly before the installation takes place, allowing us to reduce the number of wrong products arriving at our customers’ homes.

We would love to be perfect, but with building products, perfection is an impossibility. That said, at Three Counties we’re committed to always improving in order to enhance our services and continually meet customer requirements.

We’d love to hear from you, too

We love reading our customer reviews; it is an essential metric allowing us to see what we are doing right and what we need to improve. We would love to read about your experience if you have used our glazing services. You can use the links below to leave us a review on any of our platforms.

Checkatrade

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