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The Power of Customer Feedback

(3 min read)

Three Counties’ Customer Feedback

We are extremely proud of our multitude of reviews on Google, Checkatrade and Facebook. We are pleased to say we have over 50% more reviews on Checkatrade than any other local company in Surrey, Hampshire, and Berkshire, not just for double glazed windows and doors, but all companies.

From our level of communication and customer service through to the professional installations, our satisfied customers share their experiences with Three Counties across our reviewing platforms.

We aim to please our customer

Positive reviews from satisfied customers count for a lot! It means you know you’re in safe hands with Three Counties.

“The communication was spot on, timing impeccable and workmanship/respect for our home and ourselves was fantastic.”

Feedback like this lets potential customers know that they will be looked after throughout the entire process of ordering new windows.

“I absolutely cannot fault Three Counties. From the moment you contact them, they’re courteous and professional, and they keep in touch with timescales and installation times. Friendly installers, too, who go above and beyond. You’d think all this great service would cost more, but they beat other companies on price. Highly recommended and trusted, I’d never go anywhere else now.”

Our customers return with more glazing needs

Returning customers show trust and satisfaction in our product and service. We are delighted that so many customers return to Three Counties.

“Very happy with Three Counties. That’s the second time we have ordered services from this company, and both times it was flawless.”

“Very impressed with the attitude of all staff, who were friendly and informative. Price was good, and installation completed without a hitch – very happy with the final product, and would definitely use again.”

We’re regularly recommended

We are pleased to say we have a multitude of positive reviews to proudly share with new and returning customers.

“Three Counties were recommended to me by friends, and I can certainly now recommend them to others.”

We listen and improve

Although 95% of our reviews are positive, we do make mistakes that can result in negative feedback. We use this feedback to improve our services. For example, one customer left feedback stating,

“the windows were delivered with the wrong colour catches”.

This feedback allowed us to ensure that we check all our orders more thoroughly before the installation takes place, allowing us to reduce the number of wrong products arriving at our customers’ homes.

We would love to be perfect, but with building products, perfection is an impossibility. That said, at Three Counties we’re committed to always improving in order to enhance our services and continually meet customer requirements.

We’d love to hear from you, too

We love reading our customer reviews; it is an essential metric allowing us to see what we are doing right and what we need to improve. We would love to read about your experience if you have used our glazing services. You can use the links below to leave us a review on any of our platforms.

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Kate Hulbert
Kate Hulbert
2024-02-10
Was looking for a new front door, to replace our tragically 80's monstrosity. The Three Counties website was great as i could see and design the door i wanted and then get a quote for it. The sales team was really quick to respond, and not at all pushy. A survey was easily arranged, to confirm sizes etc and the installer turned up precisely on time, was super friendly, efficient, neat and very tidy. Whole process took about 4 weeks, beginning to end, and I now have the door of my dreams! The only downside is my neighbors keep pestering me for details of who did the job. No hesitation in recommending Three Counties.
Nikki Wade
Nikki Wade
2024-02-09
I'm very happy with my new conservatory - Mark and David did a brilliant job of the build and resolved any issues I had to make sure everything was finished to a really high standard.
Dominic Blood
Dominic Blood
2024-02-09
This is the second time I have used Three Counties , a few years later and in a different house this time. It’s great to see the quality of the windows and workmanship have remained 5*. A stress free installation from start to finish, all windows installed have transformed how our 70s style house looks and now no worries of mould as a result of the old timber framed windows. The Installers who completed our job were amazing, and I mean amazing! Hard working, extremely skilful at their trade, polite and very tidy. Each day when they left they hovered up and left the place in the best condition they could. The whole process from the initial quote , measurements and dealing with the office team before and after the installation has been a true pleasure , if only all businesses were as efficient as this. Highly recommended for anyone considering new windows or any other products they provide and I won’t hesitate to use them again. Thank you Three counties!
Kim Stevens
Kim Stevens
2024-02-04
I shopped around and three counties came in at the most reasonably priced, and I used the buy now pay later option. Really happy with my new door and window, which were both fitted in one afternoon. The customer service was very good throughout and everything went smoothly.
Stuart
Stuart
2024-01-31
I had some windows fitted a few years ago and have recently had a problem with one of the locking mechanism failing. I called 3 Counties, who had a base call out charge, where a lovely lady took my details, refered to my file and we agreed a date when the fitter would come out and inspect the issue. Paul arrived bang on time and was very helpful. He checked the window, confirmsd the issue and promptly fixed it there and then with a replacement part he had on board his van. He was polite and knowledgable. Very efficient. Thank you 3 Counties.
samie dowling
samie dowling
2024-01-25
I had new windows fitted and they look amazing, make such a difference. House is much warmer and soundproof! Staff were very professional, done the job so quickly and cleaned up after. Would definitely recommend.
Ywain Martin
Ywain Martin
2024-01-23
Excellent service throughout the process. Very happy
Victoria Stone
Victoria Stone
2024-01-12
Very happy with our new windows. Fitters were respectful and tidy. From start to finish. Thanks again.
Tom 888
Tom 888
2023-12-09
Paul fitted my secondary glazing and was incredibly helpful and professional. Could not have asked for a better service. Only took 1.5 hours as well. Wait time was a little long for fitting but I guess this is due to demand. Highly recommend. Tom